CUSTOMER SERVICE

Did you spot an awesome work of art in the collection and you would like to know more? Don’t hesitate to get in touch! 

DURATION

Shipping art takes a bit longer then shipping stuff you buy in an average web shop. Art is quite delicate and has odd sizes. In other words, it’s very important to take extra care to make sure your new art arrives safely. We strive to ship within 7 days from the moment you purchased it. Depending on your location it can take a couple days for your new art to arrive. You can track the progress with the tracking link you have received. 

If you haven’t heard from us within 7 days from the moment of purchase, please use the form below to get in touch. 

HANDLING

We take extra effort to make sure that your new art is handled with the utmost care. If that means we have the build a crate, we build a crate. If that means we have to invent a new shipping tube, we invent a new shipping tube. If that means we have to go to the moon, we go to the moon. In other words, we make sure that your new art arrives safely at your doorstep.

INSURANCE

During checkout you have to the option to request insurance. We highly recommend getting insurance to prevent any disappointment. Although we and our artists take the utmost care when handling and shipping your art, an accident can always happen. 

COST

The shipping cost depends on your location and the location of the art and the time and effort that goes into handling it. Art ships directly from the artist’s studio and that can be anywhere in the world. This means that you might pay less for shipping for work A compared to work B. In other words, you pay shipping per work of art. Let’s make that a bit more clear with an example.

EXAMPLE:

You live and breath in Paris and acquire WORK #1 from ARTIST A and WORK #2 from ARTIST B. 

ARTIST A lives in France as well and can ship WORK #1 for €20. ARTIST B, however, lives in Russia and has to charge €75 to ship WORK #2. This means that your total shipping charge will be €20 + €75 = €95. 

If you want to know what your shipping charge is going to be, simple add your desired works to your cart and navigate to the checkout. There it will be calculated based upon your address. 

CHANGING YOUR MIND

You fell in love with a work of art and you decided to acquire that work of art you so desire, but, naturally, before you decided to acquire it you talked it over with your significant other. Now your brand new work of art is hanging on the wall and your love is stronger then ever. But then, disaster strikes! Your spouse makes an 180 degree turn and says the unthinkable:

“Owwh … Hmm … Is this the painting you where talking about?”

Naturally, your first thought is divorce, but who will get custody of Jimmy Chew, the trusted canine? After a strongly worded and somewhat heated dialogue, you, the bigger person, do the sensible thing. With pain in your heart you decide to part with your new work of art and return it. 

In short: yes, you can return your art due to change of mind. Please have a look at the steps you need to take.

HOW TO RETURN

STEP 1: Within 14 days from the moment of delivery you give us notice of your wish to return by using the contact form below. 

STEP 2: Make sure to carefully package the work for shipping. We can only accept it back if it’s undamaged in any way or form. 

STEP 3: Use the return shipping address you’ve gotten from us and ship the work back. You are responsible for the cost of the return shipment. 

STEP 4: After we have received the work and inspected it for damages, you will get your purchase amount refunded.

DAMAGED PACKAGING

The day has come. Your new work of art is set to arrive. You have been sleeping at your doorstep just to make sure that you weren’t going to miss the delivery. And than it happens! The packaging is damaged! What now?

You should reject the package when it arrives at your door step damaged. If the package is damaged and you still accept it, we cannot give you a refund if the art turns out to be damaged as well. 

That said, always use common sense. When you see scratches and small bruises, that’s fine. The packaging can handle that. But when you see dents and bends, especially properly damaged corners or a package that has been folded, you should reject it. 

Please notify us if you had to reject your delivery by using the contact form below, so we can get to work on sorting things out with the shipping company.

DAMAGED ART

If the packaging looked fine it might happen that your new work of art is still damaged. We understand that this is like bumping your toe at the same moment you hear that Christmas and New Years are being cancelled. To relieve your pain, following these steps: 

STEP 1: Withing 14 days from the moment of delivery give us notice of the damaged work of art by using the contact form below. Please upload pictures of the damages. 

STEP 2: We inspect your case and notify the artist. In the mean time, make sure to carefully store your work of art to prevent any more damages.

STEP 3: You will receive an answer from us withing 14 days on how to return your work of art. 

STEP 4: After we have received the damaged work, we will issue a full refund, including shipping charges. 

Please note that this only applies when you have opted for insured shipping. In the event you opted for regular shipping, please notify us to see if we can find a solution.